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FAQs

Are you looking for a vacation rental in Mauritius? Here are the answers to the most frequently asked questions to help you plan your stay with peace of mind.

  • What are the cancellation conditions for a reservation?

    Our cancellation conditions are flexible to offer you peace of mind when booking your stay in Mauritius:


    Cancellation up to 30 days before arrival: Full refund.


    Cancellation between 30 and 14 days before arrival: 50% refund.


    Cancellation less than 14 days before arrival: No refund possible.

  • How can I check the availability of a Villa or an Apartment?

    You can check the availability of our vacation rentals in Mauritius directly on our website. 


    Simply enter your travel dates in our search engine to view available seaside villas and apartments with pools.


    Need help finding the best vacation rental in Mauritius? Contact our booking service at booking@sealodge.mu.

  • What payment methods are accepted?

    We accept secure credit card payments directly on our website. For bank transfer payments, please contact our booking service at booking@sealodge.mu.

  • Is cleaning included in my reservation?

    Yes, our vacation rentals in Mauritius include housekeeping service before, during, and after your stay. Our radiant housekeeping team ensures that every private villa or vacation apartment is perfectly maintained to guarantee your comfort.


    Enjoy your stay in Mauritius without worrying about cleaning!

  • How do I access my villa or apartment after booking?

    Once your reservation is confirmed, you will receive an email detailing:


    ✔ The exact address of your vacation rental.


    ✔ Instructions for key delivery or access via a secure lockbox.


    ✔ Contact information for our local team.


    Whether you've booked a luxury villa with a pool or an apartment with a sea view, we guarantee easy and quick access to your accommodation.

  • Can I book additional services such as airport transfer or boat excursions?

    Yes, we offer several tailor-made services to make your stay in Mauritius even more enjoyable:


    • Private airport transfer for a smooth arrival from the moment you land.

    • Discounted car rental for exploring the island freely.

    • Boat excursions and water activities to discover the island's most beautiful lagoons.

    Add these exclusive services when making your reservation or contact our customer service.

  • How can I modify my reservation?

    If you wish to modify your stay dates or add additional services, please contact our customer service by email or phone.


    Modifications are subject to availability and may incur additional fees.

    We do our best to ensure your stay in Mauritius perfectly matches your expectations.

  • What should I do if there is a problem during my stay?

    Our customer service is available 7 days a week to answer all your questions and intervene in case of any issues.


    Whether you need assistance, maintenance, or local recommendations, our team available 7/7 will always respond promptly. You will find our service contact information in your booking confirmation.

  • What is the best time to visit Mauritius?

    Mauritius enjoys a pleasant tropical climate year-round, perfect for a sunny vacation.


    • April to December: Dry season, ideal for a beach stay and enjoying the idyllic beaches.

    • July and August: Cooler temperatures, perfect for all activities.

    • January to March: Hot and humid season, ideal for exploring the island's lush nature.

I am an owner and would like to work with you. Who should I contact?

We would be delighted to collaborate with you!
Please visit our dedicated website
here.
Our team will be happy to discuss your needs and the services we offer.

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